Refund Policy

We hope you are delighted with your purchase. If for any reason you are not fully satisfied, we are here to help.

Returns

You may request a return within 14 days of receiving your order, provided that the item is unused, unopened, and in its original packaging.

For hygiene and safety reasons, used or opened wellness tools and personal care items cannot be returned, unless the product arrives damaged or defective.

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
If approved, the refund will be processed to your original method of payment within a few business days.

Damaged or Defective Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund accordingly.

Non-Returnable Items

• Used or opened products

• Items purchased on sale or during promotional campaigns (unless defective)

• Gift cards (if applicable)

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.

Contact

For all return or refund requests, please contact us at:
info@oufraiche.com